Shipping and Returns
Let’s be different! let’s do awesome… Elitepro Cutlery
Shipping inside UAE
Once your order is processed, we will ship the same within 3-5 working days. Orders above AED 100 are eligible for free shipping. AED 20 delivery charges will be applicable if the order value is below AED 100. We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
Shipping to Other GCC Countries – NOT Applicable
Shipping Address Details
At the time of placing the order, customers are encouraged to put in accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
The following forms of ID are accepted:
Original & Valid National ID
Original & Valid Driving License
Original passport (profile and visa page)
In addition, if either “Credit Card on Delivery”, or “Credit Card Online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.
Warranty and Returns
Elitepro Cutlery reserves the right to refuse a return / refund request.
Please make your claims for “damaged items on delivery” or missing items within 24 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 3 days after your purchase. The following conditions apply:
To return an item please call at 055 158 2626 WhatsApp: 0551582626 or email us to info@godnhstore.com
· All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
· Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened, we cannot return the item.
· Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself.
· Goods must be returned to our Returns Department either by yourself or sent by a courier.
· Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer. Refunds will be done only after we receive & verify the items.
Refunds will be done on the original mode of payment used.
Return of the products is only possible within the first three days of the date of delivery according to the terms and conditions given herein.
Important Note:-
Please note that you should be extremely careful while receiving and the products. Our team is doing complete safety checkup before sending the shipment & will not provide any compensation in case of any physical damage occurring from the customer. If damage is occurred during the shipment process, the customer should immediately contact us when the product is received.
Standard Items
Selected WIWU products come with a 6-month manufacturing warranty from the date of purchase unless stipulated otherwise in the product information, or in the Terms and Conditions mentioned below.
Returns.
All returns will incur charges at a minimum of 20% of the product value irrespective of the condition of the product. Delivery and shipping charges are not refundable at the moment and are borne by the customer.
Dead on Arrival and Faulty Goods
If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 3 days after receiving delivery then we will come to collect the defective unit within 5 working days and arrange for a replacement where possible. Alternatively, you can drop the product off at our service center. In either case, you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. If the product is outside of the DOA period then you will be asked to drop the product off at our service center. We will take the appropriate action to either repair or replace the product depending on the nature of the problem.
You cannot return an item if the seal is broken or if it is in non-sellable condition.
Order Delays or Cancellations
We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please email us at info@godnhstore.com or WhatsApp 0551582626 with your tracking number, so we can assist you with the same.
Misspelt, incomplete or outdated address – when the courier driver fails to deliver the package to an address that is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details. The courier usually leaves a note for the client.
Incorrectly completed order form –a postal code written in the street number field or vice-versa, the city name written in the street name field or a field left blank can also cause delayed delivery;
Package redirection – if you decide to change the delivery address after the delivery service has been confirmed and the information has been entered into the system, a redirection may lead to delayed delivery. Even if the new address is very close to the initial one, the information still has to be reprocessed by the courier company’s system;
Difficult access to the property – sometimes, the courier needs an access code to enter the building. Make sure you provide this information when placing the order, otherwise, the courier will leave and a new delivery attempt will be scheduled for another date;
Weather conditions – sometimes, unforeseen situations that are beyond the carrier’s control can affect the delivery time. Bad weather can block the roads or slow down the transit and cause a delayed delivery;
Temporary technical issues – under such circumstances, customers are notified of the problem and are given a new delivery time estimate;
– the time when your package gets delivered depends on whether your address is at the beginning or at the end of the route. Most courier drivers usually work from 9 a.m. to 6 p.m. You should always bear in mind that delayed delivery often occurs during peak seasons, such as winter or summer holidays. Given the great number of packages, the driver might arrive after 6 p.m.
In case we are not able to dispatch your order due to out of stock or product not meeting our quality parameters, we shall initiate a transfer back to the source in case of prepaid transaction and to your account in case of a Pay on Delivery transaction. While the brand will be accepting requests for returns, please expect a delay in return pick up and subsequent refund. Also, owing to ongoing govt. restrictions in certain pin codes, there are select pin codes where reverse pick-up is still not serviceable.
Repair.
For any product that is under warranty, we offer repair through our dedicated service partner -. Once the item is submitted, it will take no more than 30 days to get a product repaired based on the type of issue and information provided.