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Once your order is processed, we will ship the same within 3-5 working days.

Our mission is to provide efficient and reasonably priced shipping for our customers across the UAE. Here’s what you need to know about our shipping charges:

• We provide free shipping for all Prepaid orders within all major cities and Emirates in the UAE.
• Cash on Delivery (COD): 20 AED shipping fee for all orders, regardless of the price of the product. 

Shipping Charges for Faraway Regions

• There is a shipping charge of 30 AED for deliveries to faraway regions within the UAE.
• Please refer to our list to see the regions classified as “far away.”

No Delivery Areas

• We do not deliver to regions listed as “no service areas.”
• Please refer to our list to see the regions classified as “Not Deliverable.”

Please refer to the product instruction manual for maintenance instructions.

We offer a full refund within 7 days after we receive & verify the items. In order to receive a refund approval please send a mail requesting a refund along with a photo of the product to our official mail: eliteprocutlery@gmail.com. Please wait for approval from our side before shipping the product.         

The product must be returned in its original condition, including the brand’s/manufacturer’s box,  blank warranty cards, MRP tag, user manual, and all accessories ( if any ). The customer is responsible for the return shipping costs.

• After using the knife, wash it with clean water immediately, wipe it with a dry cloth, and store it in a dry, ventilated place.
• Avoid placing knives in humid, salty, acidic, or alkaline environments to prevent corrosion and rust.
• Do not use a dishwasher to clean the knife, as the detergent and temperature can cause the blade to rust.