Elite Pro Return Policy
At Elite-pro Cutlery, we aim to provide our customers with high-quality kitchen knives and accessories. If you are not completely satisfied with your purchase, we offer a return policy as outlined below.
1. Returns and Refunds
- You may request a return within 7 days of receiving your order.
- To initiate a return, please send an email to eliteprocutlery@gmail.com with your order details and a photo of the product.
- Once your return request is approved, you will receive instructions on how to return your item.
2. Conditions for Returns
- Items must be returned in their original condition, including the brand’s/manufacturer’s box, blank warranty cards, MRP tag, user manual, and all accessories.
- The product should not be used or damaged.
- The customer is responsible for return shipping costs unless the return is due to a fault on our part.
3. Refund Process
- Refunds will be processed within 7 days after we receive and verify the returned item.
- Refunds will be issued to the original payment method used during the purchase. If you paid via Cash on Delivery (COD), a bank transfer will be arranged.
4. Non-Returnable Items
- We do not accept returns on items that have been used, damaged, or are missing parts.
5. Contact Us
For any questions or assistance with returns, please contact our customer service team at eliteprocutlery@gmail.com or call +971 50 658 3015.